Privacy Policy

SHA Global is the trading name for Worldwide West 2 East Services Ltd, which is registered in England

and Wales under company registration number 07684314. SHA Global operates as a financial

institution – Financial Conduct Authority Reference is 563795 .

This privacy policy describes how SHA Global collects and uses your personal information. This entails

the information you provide on our website, by phone or mobile application. It also describes the

choices available to you regarding our use of your personal information and how you can access your


personal information.

SHA Global will collect the following personal information from you when you intend to use our services:

 Contact information such as First name, Last name title, email address, home address and contact

number

Evidence of your identity (for example passport, driver’s license, bank statement .etc.)

Billing information such as a credit/debit card number and billing address

Date of birth

SHA Global will use this information to

 Provide you with the best service possible

Contact you should we need any further information from you.

Improve your online experience and our website/ service

Comply with our legal and regulatory obligations

We also maintain records of your transactions and card and bank details where appropriate.

We may also send you service related email announcements when it is necessary to do so. This would

entail, if our service is temporarily suspended for maintenance, or rarely if technical difficulties should

arise. You do not have an option to opt out of these emails, these will not be for promotional purposes.

You may provide us with Third party information. Such information could be beneficiary personal

information as Recipients’ name, address, phone number, bank account details or email address.

When providing this information you confirm that you have been given the authority to do so by the

Third party. For further information you can contact our customer service team directly.


Sharing Information

We may provide your personal information to companies that provide services to help us with our

business activities or offering customer service such as local banks, compliance services or IT. These

companies are authorised to use your personal information only as necessary to provide these

services.

We may also disclose your personal information in response to lawful requests by public authorities,

such examples are police and law enforcement.

By law such as to comply with a court order, subpoena, or similar legal process,

when we believe in good faith that disclosure is needed to protect our rights, fulfil our legal or

compliance obligations, protect your safety or the safety of others, investigate fraud, or respond to a

governmental or regulatory request,

The personal information we have collected from you may be shared with fraud prevention agencies

who may use it to prevent fraud and money-laundering and to verify your identity. Those who commit

fraud can be refused services, finance or employment.

Logged Files

We gather certain information automatically when you visit our website/applications. This information

may include IP addresses, internet browser type, operating system, date/time stamp, and/or clickstream

data. We do this to improve our website and customer service experience.

Social Media

Our website includes Social Media Links or Features, such as the Facebook Like button which is an

interactive program that run on our website to provide specific services (e.g. displaying the news,

opinions, music, etc.)

We display personal testimonials of satisfied customers on our website, where you have agreed with a

third party review site, (such as Trust pilot) that we may do so.

Updating Your Personal Information

When requested, SHA Global will provide you with information about whether we hold any of your

personal information. You may request to delete or update your personal information by contacting us.

We will retain your information when and as needed to provide you services. If you wish to request that

we no longer use your information to provide you services contact our customer services. We will retain

and use your information as necessary to comply with our legal obligations, resolve disputes, and

enforce our agreements and will securely delete your information when we no longer have a need to

retain it.


Privacy Policy Changes

We may update this policy as and when we deem it fit to do so. We encourage you to periodically

review this page for the latest information on our privacy practices. By using our services you are

agreeing to our Privacy Policy.

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