SHA Global is the trading name for Worldwide West 2 East Services Ltd, which is registered in England
and Wales under company registration number 07684314. SHA Global operates as a financial
institution – Financial Conduct Authority Reference is 563795 .
the information you provide on our website, by phone or mobile application. It also describes the
choices available to you regarding our use of your personal information and how you can access your
SHA Global will collect the following personal information from you when you intend to use our services:
Contact information such as First name, Last name title, email address, home address and contact
Evidence of your identity (for example passport, driver’s license, bank statement .etc.)
Billing information such as a credit/debit card number and billing address
Date of birth
SHA Global will use this information to
Provide you with the best service possible
Contact you should we need any further information from you.
Improve your online experience and our website/ service
Comply with our legal and regulatory obligations
We also maintain records of your transactions and card and bank details where appropriate.
We may also send you service related email announcements when it is necessary to do so. This would
entail, if our service is temporarily suspended for maintenance, or rarely if technical difficulties should
arise. You do not have an option to opt out of these emails, these will not be for promotional purposes.
You may provide us with Third party information. Such information could be beneficiary personal
information as Recipients’ name, address, phone number, bank account details or email address.
When providing this information you confirm that you have been given the authority to do so by the
Third party. For further information you can contact our customer service team directly.
We may provide your personal information to companies that provide services to help us with our
business activities or offering customer service such as local banks, compliance services or IT. These
companies are authorised to use your personal information only as necessary to provide these
We may also disclose your personal information in response to lawful requests by public authorities,
such examples are police and law enforcement.
By law such as to comply with a court order, subpoena, or similar legal process,
when we believe in good faith that disclosure is needed to protect our rights, fulfil our legal or
compliance obligations, protect your safety or the safety of others, investigate fraud, or respond to a
governmental or regulatory request,
The personal information we have collected from you may be shared with fraud prevention agencies
who may use it to prevent fraud and money-laundering and to verify your identity. Those who commit
fraud can be refused services, finance or employment.
We gather certain information automatically when you visit our website/applications. This information
may include IP addresses, internet browser type, operating system, date/time stamp, and/or clickstream
data. We do this to improve our website and customer service experience.
Our website includes Social Media Links or Features, such as the Facebook Like button which is an
interactive program that run on our website to provide specific services (e.g. displaying the news,
opinions, music, etc.)
We display personal testimonials of satisfied customers on our website, where you have agreed with a
third party review site, (such as Trust pilot) that we may do so.
Updating Your Personal Information
When requested, SHA Global will provide you with information about whether we hold any of your
personal information. You may request to delete or update your personal information by contacting us.
We will retain your information when and as needed to provide you services. If you wish to request that
we no longer use your information to provide you services contact our customer services. We will retain
and use your information as necessary to comply with our legal obligations, resolve disputes, and
enforce our agreements and will securely delete your information when we no longer have a need to
We may update this policy as and when we deem it fit to do so. We encourage you to periodically
review this page for the latest information on our privacy practices. By using our services you are